Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use.
Features
- Fast, intuitive user interface
- Full two-way e-mail integration — your customers e-mail tickets directly into the ticket tracker, which also sends useful replies. This lets you manage support@yourcompany.com via Jutda Helpdesk with no copying & pasting from your e-mail client!
- Multi-queue: separate tickets into departments, product-groups, or other classifications that mirror your organisational structure
- Automatic ticket escalation, taking into account weekends and holidays
- Public web-based ticket submission and review
- Private staff-only web-based interface
- Reporting and statistics are avaialble
- Multiple RSS feeds for staff to see their tickets and activity at either a user-by-user, queue-by-queue, or overview level.
- Full API to allow tickets to be created, updated, resolved, and deleted from 3rd party applications
- Runs on top of industry-standard open-source software
Jutda Helpdesk is currently alpha-quality software that is in a state of constant evolution. Feel free to use it, however things may still be slightly broken! That said, we use it at Jutda for tracking all of our support requests for products such as WhisperGifts.
Get Started
You can download Jutda Helpdesk for free from our nightly builds page. We’ve put some introductory documentation online to help you get started, although we’d like to think it’s all pretty self-explanitory.
Help Out
Want to contribute to Jutda Helpdesk? E-mail your suggestions to ross@jutda.com.au and we’ll be happy to merge in your .diff files or try to implement your feature requests (providing they fit the overall ethos of the project).
