Jutda Helpdesk is a Django-powered ticket tracking system for small enterprise, designed from the ground up to be easy to use.

Features

  • Fast, intuitive user interface
  • Full two-way e-mail integration — your customers e-mail tickets directly into the ticket tracker, which also sends useful replies. This lets you manage support@yourcompany.com via Jutda Helpdesk with no copying & pasting from your e-mail client!
  • Multi-queue: separate tickets into departments, product-groups, or other classifications that mirror your organisational structure
  • Automatic ticket escalation, taking into account weekends and holidays
  • Public web-based ticket submission and review
  • Private staff-only web-based interface
  • Reporting and statistics are avaialble
  • Multiple RSS feeds for staff to see their tickets and activity at either a user-by-user, queue-by-queue, or overview level.
  • Full API to allow tickets to be created, updated, resolved, and deleted from 3rd party applications
  • Runs on top of industry-standard open-source software

Jutda Helpdesk is currently alpha-quality software that is in a state of constant evolution. Feel free to use it, however things may still be slightly broken! That said, we use it at Jutda for tracking all of our support requests for products such as WhisperGifts.

Get Started

You can download Jutda Helpdesk for free from our nightly builds page. We’ve put some introductory documentation online to help you get started, although we’d like to think it’s all pretty self-explanitory.

Naming

The name of this product is Jutda Helpdesk. The name Jutda refers to a web development company, who originally released this helpdesk code.

Please be mindful of this, and call it by it’s proper name of Jutda Helpdesk in any articles to help avoid confusion.

Help Out

Want to contribute to Jutda Helpdesk? Awesome! Jutda Helpdesk is powered by Django, and it is an open-source project. This means you can download the code and make changes, and if you think the rest of the world would benefit from them, you can publish them yourself or submit them to us to include in the public source code repository.

If you have feature suggestions or come across problems, log them in our Google Code issue tracker so everybody can see them. If possible, provide source code or examples and we’ll be happy to merge in any changes.

Why don’t we use Jutda Helpdesk to manage our own development issues? Because Jutda Helpdesk is not a bug tracker, it is a customer support tool. Whilst some products try to be both, we don’t. They are two different products designed for two very different markets. Jutda Helpdesk is first and foremost a Customer Support tool.