We’ve made a demo available showing current functionality within Jutda Helpdesk.

Two queues have been configured: One ‘normal’ queue, and one which can receive tickets sent via e-mail.

Demo URL: http://demo.jutdahelpdesk.com/

Username: demo

Password: demo

E-Mail Address: demo@jutdahelpdesk.com (creates tickets in the email queue on a 5-minute schedule)

This installation is using the standard functions and standard templates, with the only exception being that automated escalation is not configured. Tickets can be opened via the web (by both public and logged-in users) and by e-mail.

A number of pre-defined replies have been created and can be used with updating, resolving, or closing a ticket.

Remember that this code is of alpha quality and requires refinement. That said, it is already in use at Jutda to manage support efforts. The user-facing side of things certainly needs a cleanup at this point in time.

Any issues with the demo should be directed to Ross Poulton via the Jutda website.